Introduction
Welcome to MaCHiNE x MaiSON ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
This policy applies to all personal data processing activities carried out by MaCHiNE x MaiSON, including our AI coaching services, consulting offerings, and digital platforms.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Data Controller
MaCHiNE x MaiSON is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us using the details provided at the end of this document.
Information We Collect
Personal Data You Provide
We collect personal data that you voluntarily provide to us when you:
- Fill out contact forms or enquiry forms
- Subscribe to our newsletter or communications
- Book consultations or coaching sessions
- Engage with our services as a client
- Participate in surveys or feedback requests
- Contact us directly via email or phone
This may include:
- Name and contact details (email address, phone number)
- Company information and job title
- Inquiry details and service preferences
- Communication history and preferences
- Payment information (processed securely by third-party providers)
- Any other information you choose to share with us
Automatically Collected Data
When you visit our website, we may automatically collect certain information, including:
- IP address and location data
- Browser type and version
- Device information and operating system
- Pages visited and time spent on our site
- Referring website and search terms used
- Cookies and similar tracking technologies
Third-Party Data
We may receive information about you from third parties, such as:
- Social media platforms (when you interact with our content)
- Business partners and referral sources
- Public databases and professional networks
- Analytics and marketing service providers
How We Use Your Information
We process your personal data for the following purposes:
Service Provision
- Providing AI coaching and consulting services
- Responding to your enquiries and communications
- Scheduling and conducting appointments
- Processing payments and managing accounts
- Delivering personalised recommendations and solutions
Communication and Marketing
- Sending newsletters and updates (with your consent)
- Sharing relevant content and insights
- Promoting our services and events
- Conducting market research and surveys
Website and Service Improvement
- Analysing website usage and performance
- Improving user experience and functionality
- Developing new services and features
- Ensuring website security and preventing fraud
Legal and Compliance
- Complying with legal obligations
- Protecting our rights and interests
- Resolving disputes and enforcing agreements
- Maintaining records for business purposes
Legal Basis for Processing
Under the UK GDPR and Data Protection Act 2018, we process your personal data based on the following legal grounds:
- Consent: Where you have given clear consent for specific processing activities
- Contract: Where processing is necessary for performing our services
- Legal Obligation: Where we must process data to comply with legal requirements
- Legitimate Interests: Where processing is necessary for our legitimate business interests, balanced against your rights
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyse website usage. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Analyse website traffic and user behaviour
- Provide personalised content and recommendations
- Improve website functionality and performance
Types of Cookies We Use
- Essential Cookies: Necessary for basic website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your choices and settings
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
Third-Party Services
We work with trusted third-party service providers to deliver our services effectively. These may include:
- Analytics Providers: Google Analytics for website performance analysis
- Email Marketing: Platforms for newsletter and communication management
- Payment Processors: Secure payment handling services
- Cloud Storage: Data storage and backup services
- Customer Support: Help desk and communication tools
We ensure all third-party providers maintain appropriate data protection standards and only process data as instructed by us.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal data to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted partners who assist in delivering our services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: When you have explicitly agreed to such sharing
All data sharing is conducted with appropriate safeguards and legal protections in place.
International Data Transfers
Some of our service providers may be located outside the UK and European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by the UK Information Commissioner's Office
- Standard contractual clauses approved by data protection authorities
- Binding corporate rules and certification schemes
- Other appropriate safeguards as required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Staff training on data protection practices
- Incident response and breach notification procedures
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
- Client Data: Retained for the duration of our business relationship plus 7 years for legal and tax purposes
- Marketing Data: Until you unsubscribe or withdraw consent
- Website Analytics: Typically retained for 26 months
- Legal Requirements: As required by applicable laws and regulations
When data is no longer needed, we securely delete or anonymise it in accordance with our data retention policy.
Your Rights
Under UK data protection law, you have the following rights regarding your personal data:
- Right of Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data in certain circumstances
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Request transfer of your data to another organisation
- Right to Object: Object to processing based on legitimate interests or for marketing purposes
- Rights Related to Automated Decision-Making: Not to be subject to purely automated decisions
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month, though this may be extended in complex cases.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.
Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date at the top of this policy
- Sending email notifications for significant changes (where appropriate)
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Contact
Email: privacy@themxm.ai
General Contact: info@themxm.ai
Phone: +61 447 428 562
Website: themxm.ai
We are committed to resolving any privacy concerns promptly and transparently. Please allow up to 30 days for us to respond to your enquiry.